great service but room for improvement

I appreciated the high level of respect shown by the staff, particularly Larry, who demonstrated exceptional customer service skills. The hotel’s effort in communication was evident, making sure all my queries were addressed promptly.

The room itself did not meet my expectations for cleanliness.

We stayed for 2 nights and hit up the Shenandoah River for rafting and the Charlestown Race Track and Casino. The staff was super friendly, and the room was clean and comfortable. Can't wait to come back and make more memories!

We did have a small issue with the Wi-Fi connection that was a bit frustrating during our stay.

The room was clean, featuring a mini fridge and microwave, perfect for late-night snacks after our long drive.

Felt so relaxed, no complaint.

I had a nice stay with a comfy bed and a great shower that really helped me relax after a long day on the road. The peaceful ambiance and the inviting pool were just what I needed to unwind. The only hiccup was that the WiFi was a bit spotty, but it didn't ruin my overall experience. 🌟

Couples looking for a decent getaway

I stayed for 2 nights and the place offered a clean room and quiet environment, which is hard to find sometimes. Plus, the staff were very accommodating. I mean, they recognized my friend's military service and offered a discount, who does that nowadays?

It wasn't exactly a bargain, but definitely reasonable.

I enjoyed the welcoming atmosphere of the hotel. The clean, cozy rooms and the helpful staff made my stay very pleasant. The accessibility features were excellent for seniors, making it easy to navigate the property comfortably.

Better WiFi connection would enhance the experience.

my partner and i had a lovely stay here. the staff was incredibly friendly, especially larry, who really went above and beyond. the room was clean and cozy, providing a perfect setting for our romantic getaway.

the wifi connection was very poor.

I stayed for work purposes and found the staff to be extremely accommodating, especially Larry, who provided great customer service. The room was clean and well-maintained, which was essential for my stay. The business center was a helpful resource, allowing me to efficiently complete my work tasks. Overall, a very satisfactory experience.

Wi-Fi connection was unreliable at times.

Comfortable Stopover with Friendly Service

On a recent trip, I found this gem while traveling. The room was well-kept, and the staff went above and beyond, offering us a welcome snack upon arrival. For travelers, the convenient location near the interstate is a significant plus. Don’t miss the chance to enjoy the great shower!

I had a great experience staying here for two nights! The room was exceptionally clean, and I loved the comfortable bed. Plus, the free Wi-Fi was a lifesaver for my work. Definitely would come back!

Customer service was highlighted by Larry, who provided exceptional hospitality during our stay. However, the accommodations left much to be desired. the Wi-Fi was frustratingly slow, reminiscent of dial-up days. Pet fees were unexpectedly high for the quality of the stay, and the overall pricing didn't match the experience offered. Consider better options nearby before settling here.